We offer a full refund on any damaged goods received. If your order arrives in less-than-perfect condition, simply reach out to our customer service team within 24 - 48 hours of receiving your package, and we'll make it right.

We strive to get your order to you as quickly as possible. Typically, orders are processed and shipped within 7-10 working days. Please note that shipping times may vary depending on your location.

Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, we always recommend doing a patch test before using any new skincare product, especially if you have allergies or sensitivities.

Absolutely. If your order arrives damaged, please contact our customer service team within 24 - 48 hours of receipt. We'll provide instructions for returning the damaged product and will issue a full refund or send a replacement promptly.

If your payment has been deducted, but you haven't received an order ID, please first check your email (including spam/junk folders) for any order confirmation. If you still haven't received any confirmation, contact our customer service team immediately with details of your transaction, such as the payment method used and the amount deducted. We will investigate the issue promptly and assist you in resolving it.

Yes, we often run promotions and discounts for first-time customers. Sign up for our newsletter or follow us on social media to stay updated on the latest offers and discounts available.

Absolutely! Our products are designed to complement each other and can be used together in your skincare routine. However, we recommend patch testing new products and introducing them gradually to ensure compatibility with your skin.

Yes, we occasionally offer samples or trial sizes of our products as part of special promotions or gift sets. Keep an eye on our website and social media channels for announcements about sample giveaways or trial offers.

Our products typically have a shelf life of 24 months, depending on the specific product and formulation. To ensure maximum efficacy and freshness, we recommend using our products within 6 to 12 months after opening.

To maintain the quality and efficacy of your DreamShades products, store them in a cool, dry place away from direct sunlight and moisture. Additionally, ensure that the product lids or caps are tightly closed to prevent air exposure, which can lead to oxidation and deterioration of active ingredients.

No, our products are free from parabens, sulphates, phthalates, and other harmful chemicals. We believe in using only the best ingredients to nourish and rejuvenate your skin.

No, DreamShades is proud to be a cruelty-free brand. None of our products or ingredients are tested on animals, and we are committed to ethical and sustainable practices throughout our manufacturing process.

To stay informed about the latest news, product launches, and exclusive promotions from Dream Shades, be sure to sign up for our newsletter on our website. You can also follow us on social media [Instagram, Facebook] for daily updates and skincare tips.

If you have any questions, concerns, or feedback, our friendly customer service team is here to help. You can reach us via email, whatsapp or phone on our website during business hours. We strive to provide timely and helpful assistance to ensure a positive experience for our customers.

Check your email for a shipping confirmation with a tracking number. Use this number to track your delivery on our website or the courier's portal.

Retinol Serum targets signs of ageing and uneven skin tone, while EAA Serum provides hydration and supports skin barrier function.

The Argireline Serum uniquely targets fine lines and wrinkles with its specialised peptide formula, helping to smooth and firm the skin for a youthful look.

Yes, our Hair Serum is suitable for all hair types and can be used by both men and women experiencing hair loss or looking to improve the health of their hair and scalp.

Yes, our Day Cream absorbs quickly into the skin and provides an excellent base for makeup application, leaving your skin feeling smooth and hydrated throughout the day.